Quick Service Restaurant & Food Services

Merchant Mechanics provides research and consulting services to a variety of food-service clients, from traditional sit-down establishments and fast food/fast casual franchises to commercial environments such as hotels and stadiums, where food service is a secondary, yet a key component to the establishment's success. We assist restaurant and food service clients in maximizing the effectiveness of key environmental factors, including drive-thru, menu-board, POS, product merchandising, service effectiveness, concept testing, server compliance, loss prevention and waste management. Integrating observational audits with brief customer intercepts allows for an efficient and holistic understanding of patrons' natural interactions with and attitudes towards test elements.